Web Streaming FAQ
Questions and answers about template design services with Escortworx
Do you offer free rooms?
Yes we do. You will see a tick box in your LiveCam admin panel to determine weather you want to activate your free room. Even with free rooms enabled, clients will still need to login or create an account. Free rooms allows your clients to view your webcam show for up to 10 minutes in a 24 hour period. After this time the client will need to either pay for a group or private session to keep on viewing your show.
Whats the quality of the webcam feed like?
The video quality is superior and can handle HD h.264 video output with high quality AAC audio. The frame rate will automatically be set based on the speed of your internet connection.
Why is no one clicking my webcam button?
Marketing and advertising. If people don’t know your website exists, how will they find you. You need to look at ways to advertise your website such as social media. For more information regarding marketing, ask us and we will gladly assist you.
Can I charge per show instead of per minute?
No, the software allows clients to pay per minute, not per show.
Can I add my webcam button to more than one website?
You certainly can. You can add your webcam button to as many sites as you like. When you are online all the buttons will systematically change to “ONLINE” at the same time.
How do I go online to start a webcam show?
In your admin panel under LiveCam you will see a link to our online software. To start a webcam show make sure your button is on your website, you have a webcam connected to your computer and your internet is working fine.
Is this available in any country?
Not any country but calls can be diverted to landline numbers and mobile phones in 14 countries. UK, US, Canada, Australia, Belgium, Denmark, Finland, France, Ireland, Italy, Netherlands, New Zealand, Spain and Sweden. Unfortunately any other Country is far to expensive at the moment due to network prices in that particular Country. We do look at network prices on a regular basis so if your country is not listed, contact us and we will re-check the current prices to see if it’s worth adding.
Can clients call me if they are offline?
No, clients need to enter a customer PIN and an operator PIN. The customer PIN will change every 24 hours for security reasons so the client must be logged in to see this PIN number.
Do I have to login to my account everytime I want to accept phone calls?
No, in the admin panel you will see a number to text. You can text this number from your designated mobile when ever you want to accept calls or stop calls coming through. The text service is currently available in UK, US, Canada and Belgium.
Can I answer calls if i'm travelling abroad?
We would advise against it as your mobile operator will charge you for receiving calls whilst travelling.
My mobile number has changed, what do I do?
Just login to your account and change the phone number. You can change the designated phone number as often as you like. Your transfer PIN that clients need to enter will always stay the same.
How many video clips can I upload?
As many video clips as you like. You can also upload multiple video clips at the same time.
What format do the videos need to be in?
Pretty much any format. Our system will accept mp4, mpeg, avi, mov, wmv and many more. The system will then automatically convert them to the right format to be playable on any device, including pc, tablet and mobile phones.
What's the maximum file size I can upload?
The maximum file size is currently 1GB (1000MB).
How long can the video be?
The video can be as long as you like as long as it doesn’t exceed 165MB.
Will my videos be playable in HD?
If you upload a HD video, then it can be played back in HD. We also try to automatically upscale videos to get the best possible quality.